IESCO New Electricity Connection: Application, Fees and Process

If you are planning to relocate, set up business, or upgrade your electricity supply in Islamabad or surrounding areas, obtaining an IESCO new electricity connection will be necessary. The process involves several steps including providing documentation, paying applicable fees, and making sure your site is prepared for inspection.

This article will take you step by step through each stage to ensure you understand requirements and avoid unnecessary delays.

Additionally, we’ll go over IESCO’s electricity helpline number as an invaluable resource when dealing with billing or power supply concerns.

How to Register with IESCO New Electricity Connection

At the core of any new electricity connection is understanding how to submit an application. No matter whether it be residential or commercial use, the general process remains similar and although documents and load requirements may vary slightly between applications.

1. Online Application Process

IESCO has recently adopted an online application process, providing customers with more convenient way to apply – saving both time and effort when visiting its office physically.

Step-by-Step Process:
To create a new connection, visit IESCO’s official website and navigate to their New Connection section. There, fill out their online form with your details such as name, address and contact information before specifying whether it’s for domestic, commercial or industrial purposes.
Submit the required load requirements (in kilowatts), which will determine the capacity of your electricity meter. And upload copies of any documents listed below as necessary (listed).

Documents Needed for Application

To process your application efficiently and promptly, IESCO requires specific documents as proof of ownership, identity and location. Submitting them correctly on first submission ensures that it won’t be delayed or rejected by us.

Required Documents:

• National Identity Card (NIC)
  A valid copy of your NIC is mandatory when connecting residential and commercial services.
  
• Property Ownership Documents:
  Documents that verify ownership or permission for use of the property can include sale deed, rent agreement or allotment letter.
  
  If you are renting, an Affidavit for Rental Property must be submitted as proof of ownership in order to request connection services. Proof of Address can include utility bills or rent receipts as evidence.
  
• No Objection Certificate (NOC):
  When applying on behalf of a company or seeking industrial connections, an NOC from the relevant authorities might be required for approval.
  
• Physical Submission of Application
  If you would prefer, you can submit your application directly at an IESCO office near you with all original documents filled out and submitted and this way they can review and approve next steps prior to taking any other actions.
  

For 2024 Electricity Connection Fees: IESCO New Electricity Connection Fee

Once your application is approved, certain fees must be paid in order to initiate the connection process. These vary based on load requirement (measured in kilowatts) and type of connection (domestic or commercial).

1. Security Deposit

The security deposit will depend on the load you select and serves as a safety guarantee to IESCO. Refundable, this amount will be deducted from your final bill should you decide to cancel in the future.

Residential customers’ security deposits typically range from PKR 1,000 to PKR 10,000 depending on load requirements, while commercial and industrial clients require larger deposits; typically this ranges between PKR 10,000 to PKR 100,000.

2. Install and Connection Fees

The connection fee is a one-off cost that covers the installation and related services for an electricity meter.

Residential meters may cost anywhere between PKR 3,000 and 8,000, depending on whether they require single or three phase power connections. Commercial meters for high load requirements often range between PKR 10,000 to PKR 30,000 in price.

3. Service Fees

IESCO also charges for services necessary to physically install the connection, including meter installation, wiring and inspection services. These charges typically range between PKR 1,500 and PKR 5,000 depending on your location and complexity of installation.

4. Timeline for Approval of Connection

Once your application and fees have been submitted and paid for, the next step will be site inspection and approval by IESCO. On average, this usually takes seven-14 days, though exact timeframes can depend on various factors including:

Location may play a factor in approval times; urban areas typically experience faster approval than rural or remote regions.

Type of Connection can also have an effect, with residential connections usually taking less time requiring inspection while industrial connections, which usually require extensive scrutiny, could take longer.

• Meter Availability: Delays could occur due to limited meter supply from IESCO or infrastructure issues that prevent us from meeting demand quickly enough.

How to Contact Electricity Helpline Number and Receive Assistance with Bill Issues:

IESCO electricity helpline number is there for 24/7 customer support for any electricity-related inquiries and issues, from billing disputes and power outages to technical difficulties such as faulty meters. Knowing this number could save time and frustration! This helpline offers 24/7 support services.

Common Issues Addressed by the IESCO Helpline

The IESCO Helpline can assist with many types of concerns, such as:

1. Bill Disagreements

If your electricity bill seems higher than expected or there has been an error, reach out to our helpline to request a bill correction. Customer service agents will examine your account to help explain any charges or correct any mistakes they identify.

• You may be asked for your reference number and information on your electricity consumption during a specific timeframe.

2. Read Meter Reading or Faulty Meters

Unfaulty meters or inaccurate readings may lead to higher bills, so if you suspect yours may be malfunctioning, request that a technician come inspect and replace if needed.

3. Power Outages

Its Report unscheduled or prolonged power outages in your area to IESCO’s team for investigation and updates as to when service will be restored.

How to Contact the IESCO Helpline

There are many ways to get in touch with IESCO’s customer support. The most helpful option is to call the electricity helpline number, but you can also contact via WhatsApp or email for non-urgent support.

• Electricity Helpline Number:
  118 or 051-9252937. These numbers are available 24/7 for both billing inquiries and technical support.
  
• WhatsApp Support:
  You can now send your meter readings or report issues via WhatsApp at 0331-999-1180.
  
• Email: For non-urgent issues or to provide documents, you can email complaints@iesco.com.pk.

Conclusion

Acquiring an IESCO new electricity connection in 2024 should be straightforward provided you understand all of the steps, necessary documents and associated fees. By applying online and keeping all paperwork organized you can avoid delays in connection, while an electricity helpline number serves as a valuable resource to address any billing or technical issues with your supply.

Be it setting up a new home or business, settling a bill dispute, or both, being informed about the processes and support available from IESCO can save time and money.

FAQ’s